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PAYMENT INSTALLMENTS

We accept a maximum of four (4) payment installments equally distributed during the creative process:

Design Phase: 

We require 50% of the price (payable in 1 or 2 installments). The project starts with UX and UI processes, leading to a beautiful visual representation of your project (which you own).

Development Phase: 

We require 25% of the price (payable in 1 installment). The development starts and your project is being coded until full completion.

Delivery Phase: 

Your project is delivered on time. We will then expect the final installment of 25% of the price to be paid up to one week after the project completion, after which the contract will be closed.

SERVICES SOLD SEPARATELY:

  • Website maintenance
  • Writing blog posts
  • Professional writing of the site texts
  • Refolding product pages
  • Digital Marketing

WORK TIME:

The client undertakes to respect the working time stipulated in the “Timeline” section. If for some reason the client cannot provide certain information on time, the project will be frozen and put on hold indefinitely.

ACCURATE FILLING OF SITE DATA:

Rafiki Digital is responsible for instructing the customer on the quantity and quality of the information to be provided to complete the website. However, it is the client's responsibility to provide the information requested, otherwise, the project will be put on hold for an indefinite period.

TRANSFER OF CUSTOMER INFORMATION TO RAFIKI:

Images, texts, and other information that the customer must give to Rafiki for the needs of the website must be done through a Google Drive folder created by Rafiki and assigned to the customer.

WORK REVISIONS:

The customer is entitled to two (2) design revisions. Any additional revisions will be billed by the hour.

ADDITIONAL WORK OR NOT INCLUDED IN THIS CONTRACT:

Any work requested by the customer and not included in this contract cannot be carried out.

COSTS NOT SUPPORTED:

  • Domain name: If the domain name desired by the customer exceeds the sum of 30 euros per year, Rafiki Digital will not pay for the purchase of the domain name, but will offer a credit of 30 euros to the customer.

WE ARE NOT RESPONSIBLE FOR:

  • Digital Marketing: In order to create meaningful brand awareness and attracts prospects to your website, you will need digital marketing services. We, unfortunately, do not provide these services in-house. Instead, We have partnered with qualified digital marketers who will be happy to help.